- General
- These Terms apply to all online purchases made via our website or authorized sales channels.
- JoyHub Toys Private Limited reserves the right to update or change these Terms at any time without prior notice.
2. Eligibility
- You must be 18 years or older to place an order.
- If you are under 18, your purchase must be made under the supervision of a parent or legal guardian.
3. Product Information
- We make every effort to display accurate product descriptions, images, and prices.
- Minor variations in color, packaging, or design may occur due to manufacturing updates.
- All toys are intended for the age group specified on the packaging. Always follow safety guidelines.
4. Orders & Payment
- Orders are confirmed only after successful payment.
- We accept secure payments via credit/debit cards, UPI, net banking, and other accepted methods.
- JoyHub Toys reserves the right to cancel any order due to stock issues, pricing errors, or suspicious activity.
5. Shipping & Delivery
- Orders are usually processed and shipped within 2–5 business days.
- Delivery timelines depend on your location and logistics partners.
- We are not responsible for delays due to unforeseen events (e.g. weather, strikes, courier issues).
6. Returns & Refunds
- You may request a return or replacement within 24 Hours of delivery for damaged, defective, or incorrect items.
- To initiate a return, contact our customer support with order details and clear images of the issue.
- Refunds (if applicable) will be processed to the original payment method within 7–10 working days after verification.
7. Cancellation Policy
- Orders can be cancelled only before they are shipped. Once dispatched, cancellation is not possible.
- In case of a failed transaction, the amount will be automatically refunded as per the bank’s policies.
8. User Responsibilities
- Do not use our site for illegal or unauthorized purposes.
- You agree not to misuse the platform, post offensive content, or engage in fraudulent activity.
9. Limitation of Liability
- JoyHub Toys shall not be held liable for any direct, indirect, or incidental damages resulting from product use, website issues, or delivery delays.
10. Governing Law
- These Terms are governed by and interpreted in accordance with the laws of India.
- Any disputes shall be subject to the jurisdiction of the courts located in Gurgaon Only.
